United States Department of Transportation
i
Co-Designing Safety-Enhancing ADAS with Transit Operators
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2024-09-13
[PDF-490.06 KB]
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Edition:Final Report
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Abstract:In this research, we draw on our ongoing partnerships with the Amalgamated Transit Union, the Transport Workers Union, and the AFL-CIO Technology Institute to understand the role of bus operators within the context of increased transit automation. Our early work together involved a group interview study of working bus operators across the United States. Through this work, we gained insight into the kinds of unexpected circumstances they encounter, their current technological tools, and perspectives on automation [1]. During the 2023-24 grant period, we extended this research through a long-term diary study, designed to gain a deeper understanding of day-to-day experiences operators face and identify opportunities for the design of ADAS technologies to support transit operations. Through this study we have gained a rigorous empirical understanding of the current task structure, technological tools, and challenges of bus operators. Bus operators report facing severe challenges around harassment and assault and persistent mechanical issues that impede safe day-to-day operations. We find that with these concerns, and many more, bus operators lack effective and non-punitive reporting mechanisms. Their accounts also point to difficulties in loading and securing passengers with disabilities and the importance of attending to riders’ dignity and independence. Operators describe the persistence of digital display screens that are distracting and require them to divert their attention while driving. Collectively, these findings point to a need for a multi-stakeholder process of designing, assessing, and implementing transit technologies.
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