United States Department of Transportation
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Abstract:Managers of shared-ride paratransit systems are being called upon to improve the cost-effectiveness of these services, and to provide a report card on the performance of paratransit systems to funding agencies, elected officials, and others to ensure that their funds are being wisely spent. This guide is designed to be a resource for shared-ride paratransit system managers to help them develop a performance procedure for their operation (private shared-ride taxi service, human service transportation system, or specialized-transit system operated by a public agency). The six-step performance evaluation procedure described in this report is applicable to rural and urban shared-ride paratransit systems. It can be used for 2 major purposes: to provide managers with performance indicators to diagnose and correct problems (internal management); and to allow constructive communication between system management and constituencies. This guide is organized into 4 sections. Section 1 (chapters 2-3) presents the theory and general framework of the performance evaluation methodology. Section 2 (chapters 4-5) presents data collection information including service-specific cost statistics. Section 3 (chapter 6) describes corrective actions to correct substandard performance; and the final section (chapter 7) presents a case study that applies the methodology to a typical system. To ease the comparison of the individual shared-ride system to similar systems, peer data from Pennsylvania and other States are presented in the appendix. A glossary of terms is also included in the appendix of this report.
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