Mobility on Demand (MOD) Sandbox Demonstration: Dallas Area Rapid Transit (DART) First and Last Mile Solution Evaluation Report

Martin, Elliot; Stocker, Adam; Cohen, Adam; Shaheen, Susan; Brown, Les; University of California, Berkeley. Transportation Sustainability Research Center

doi:10.21949/1520681

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Mobility on Demand (MOD) Sandbox Demonstration: Dallas Area Rapid Transit (DART) First and Last Mile Solution Evaluation Report

2021-06-01
By Martin, Elliot ; Stocker, Adam ; Cohen, Adam ; ...

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Creators:

Martin, Elliot ; Stocker, Adam ; Cohen, Adam ; Shaheen, Susan ; Brown, Les

Martin, Elliot ; Stocker, Adam ; Cohen, Adam ; Shaheen, Susan ; Brown, Les Less -
Corporate Creators:

University of California, Berkeley. Transportation Sustainability Research Center
Corporate Contributors:

United States. Department of Transportation. Federal Railroad Administration. Office of Research, Demonstration and Innovation ; United States. Department of Transportation. Office of the Assistant Secretary for Research and Technology ; United States. Department of Transportation. Intelligent Transportation Systems Joint Program Office

United States. Department of Transportation. Federal Railroad Administration. Office of Research, Demonstration and Innovation ; United States. Department of Transportation. Office of the Assistant Secretary for Research and Technology ; United States. Department of Transportation. Intelligent Transportation Systems Joint Program Office Less -
Subject/TRT Terms:

[+]

Customer Satisfaction Customer Service Demonstration Projects First And Last Mile Independent Evaluation Microtransit Mobile Applications Mobility Mobility As A Service Mobility On Demand MOD Partnerships Public Transit Ridership Ridesourcing Sandbox TNC Transportation Network Companies
Publication/ Report Number:

FTA Report No. 0195
DOI:

https://doi.org/10.21949/1520681
Resource Type:

Tech Report
Geographical Coverage:

United States
Edition:

February 2018–April 2019
Corporate Publisher:

United States. Department of Transportation. Federal Transit Administration
Abstract:

The Mobility on Demand (MOD) Sandbox Demonstration Program provides a venue through which integrated MOD concepts and strategies, supported through local partnerships, are demonstrated in real-world settings. For the 11 MOD Sandbox Demonstration projects, an independent evaluation was conducted that includes an analysis of project impacts from performance measures provided by the project partners and an assessment of the business models used. This document presents the results from the independent evaluation of the Dallas Area Rapid Transit (DART) First and Last Mile Solution MOD Sandbox Demonstration project. Evaluated were hypotheses that explored project impacts on travel behavior, user experiences, first and last mile to public transit accessibility, service quality for passengers with disabilities, and costs. The project improved first and last mile connectivity to DART transit, increased satisfaction among DART transit users, enhanced service for passengers with disabilities, and increased the geographic scope of DART transit service in the Plano area. In addition, wait and travel times for passengers with and without disabilities reflected similar distributions. The subsidy per rider of GoLink services was lower than the low-ridership fixed-route transit services that it replaced in Plano, but it was not lower than the subsidy for DART fixed-route transit in the overall Dallas region. DART project team members were interviewed to better understand challenges, barriers, successes, and broader lessons learned from the project, representing agency personnel from the offices of Innovation, Service Planning, Scheduling, Paratransit Operations, and Marketing. Lessons learned revealed the importance of having pre-planned, ready-to-go projects with committed partners, flexible contracting terms, metrics for adjusting spatial and temporal service coverage (including terminating service if appropriate), vehicle right-sizing, and understanding customer needs.
Format:

PDF
Collection(s):

Federal Transit Administration
Main Document Checksum:

[+]

urn:sha256:a44781fd4451b6225f565a5a5782c7092dfe43048cca2cae2712348771637a33
Download URL:

https://rosap.ntl.bts.gov/view/dot/56483/dot_56483_DS1.pdf
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Mobility on Demand (MOD) Sandbox Demonstration: Dallas Area Rapid Transit (DART) First and Last Mile Solution Evaluation Report

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