United States Department of Transportation
i
Evaluation of the Central Puget Sound Regional Fare Coordination Project
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2006-04-13
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[PDF-1.33 MB]
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Alternative Title:Final Report: Evaluation of the Central Puget Sound Regional Fare Coordination Project
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Edition:Final report
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Abstract:The Central Puget Sound Region in western Washington State covers over six thousand square miles and a population of 3.5 million persons. Seven public transportation agencies, operating bus, rail, and ferry services in four counties in this region, are partnering to offer their public transportation customers a single electronic fare medium – a fare card – that will enable seamless travel across the region using multiple transportation service providers. The Regional Fare Coordination (RFC) Project partners currently include: King County Metro Transit (the largest agency), Community Transit, Everett Transit, Kitsap Transit, Pierce Transit, Sound Transit and the Washington State Ferries. The Federal Highway Administration (FHWA) of the U.S. Department of Transportation (USDOT) contracted with Battelle to evaluate the RFC Project. The FHWA sees great value for other locations and agencies in documenting the processes that have been followed by the partners and the strategies that they have applied to address institutional, technical, organizational, governance, financial, contractual, and other challenges. Battelle, teamed with CRA International (CRA), has conducted interviews with representatives of each partner agency, as well as with the staff of the Regional Team that is responsible for administering the vendor contract and overseeing the complex day-to-day system development process. The RFC Project holds great promise not only to improve the transit travel experience of residents of the Central Puget Sound region but also to serve as a template for the implementation and operation of a large, complex fare card system for transit agencies across the nation. The evaluation seeks to convey a clear understanding of the range of institutional, organizational and governance issues addressed throughout the development of the project and how they were resolved. The report offers an objective outside perspective on those institutional and process elements, including a set of “lessons learned,” that will be of most value to a general audience, including in particular other transit agencies that are considering developing or participating in similar regional fare card initiatives. Building on the experience of the Central Puget Sound RFC Project, and the lessons of this and other fare card systems around the country, offers transit agencies perhaps the best opportunity to identify a path to successful project implementation. Working with these examples, the challenge will be to adapt them to successfully fit the unique needs and conditions in other locations.
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